Terms of Matir Maya Eco Resort

Terms & Conditions of Matir Maya Eco Resort

The following terms and conditions are strictly enforced for all guests checking in at Matir Maya Eco Resort:

Guest Registration:
The resort is authorized to accommodate only properly registered guests. Upon check-in, guests must present a valid form of identification such as a national ID card, passport, or any other legitimate proof of identity. Additionally, if guests are checking in with family members or companions, they must also present proof of their relationship (e.g., marriage certificate, birth certificate for minors, or any other document that verifies the relationship) to ensure proper registration. This measure is in place to maintain security and comply with local regulations.

Settlement of Bills:
All bills must be fully settled upon arrival at the resort. Guests have the option to pay using cash or valid credit cards. Please note that cheques are not accepted under any circumstances. It is the guest’s responsibility to ensure that payment is completed before accessing any of the resort’s services or accommodations. Failure to settle the bill upon check-in may result in the reservation being canceled, and the resort reserves the right to refuse service until payment is received.

Use of Rooms:
Guests are entitled to use their rooms for the duration agreed upon at the time of booking. The reserved period is non-negotiable once the guest has checked in. If a guest decides to shorten their stay for any reason, no refunds will be provided for the unused portion of the reservation. The room will remain reserved for the entire booked period, and the guest may continue to use it until the original check-out time. This policy is in place to ensure fair allocation of accommodations and manage the resort’s availability effectively.

Check-Out Time:
If the period of accommodation has not been specified in advance, guests are required to check out by 12:00 PM (noon) on the last day of their stay. All personal belongings must be removed from the room, and the room must be vacated by this time. Failure to check out by the designated hour may result in additional charges for extended stay or inconvenience for incoming guests. The resort requests that guests adhere to this check-out time to facilitate smooth transitions between reservations and maintain the quality of service for all guests.

Booking and Security Deposit:
To confirm a reservation, a 50% security deposit is required. This deposit is non-refundable for cancellations made less than 7 days before the scheduled arrival. The deposit is refundable under the following conditions:

• Full Refund: For cancellations made at least 15 working days prior to the reservation date.
• 30% Refund: For cancellations made between 7 and 15 working days before the reservation date.
• No Refund: For cancellations made within 7 working days of the scheduled arrival date.

To secure your reservation, please deposit the required amount into the resort’s bank account. Contact us for our bank details and to complete the deposit. Failure to provide the deposit will result in the reservation not being confirmed.

Rebooking Policy:
Rebooking of reservations is allowed only if the request is made at least 15 working days prior to the scheduled arrival date. Requests for rebooking made less than 15 working days before the arrival may not be accommodated due to limited availability. To ensure a smooth rebooking process, please contact us as early as possible to discuss new dates and availability.

Early Check-In/Late Check-Out:
Early check-in and late check-out are subject to availability and may incur additional charges. To request an early check-in or late check-out, please inform the resort in advance, ideally at the time of booking or as soon as possible before your arrival. The resort will make every effort to accommodate such requests, but cannot guarantee availability. Any additional charges will be communicated and must be settled before the new check-in or check-out time.

Room Holding Policy:
Rooms will be held until 7:00 PM on the day of the scheduled arrival. If the guest has not arrived by this time and has not notified the resort of a late arrival, the room will be released, and the reservation fee will be forfeited. To avoid losing your reservation, please inform us of any changes to your arrival time as soon as possible. This policy helps us manage our availability and ensure that rooms are available for incoming guests.

Extension of Stay:
Guests who wish to extend their stay at the resort may be offered a different room than the one originally booked. Extensions are subject to room availability and may involve moving to an alternative room type or location within the resort. The resort will make every effort to accommodate your request but cannot guarantee that the same room will be available for the extended period. Please contact the front desk or reservation team as early as possible to arrange for an extension and discuss available options.

Room Keys:
Room keys must be returned to the front desk whenever the guest leaves the resort or upon check-out. A charge of BDT 1,500.00 will be applied for any lost or unreturned keys. Please ensure that keys are securely kept during your stay and returned promptly to avoid incurring this charge.

Management Rights:
The management reserves the right to deny admission to any individual or to request any guest to vacate their room at any time, with or without prior notice. This action may be taken if a guest is found to be disturbing other guests, compromising the safety and order of the resort, or failing to comply with the resort’s policies. If a guest refuses to leave when requested, the management has the right to remove the guest’s belongings from the room and secure it. Such measures are taken to ensure a safe and pleasant environment for all guests.

Room Maintenance:
Guests are not permitted to move furnishings, tamper with electrical systems, or alter any other installations within the room or resort premises without prior consent from management. Should any malfunction or maintenance issue be discovered, guests are required to report it immediately to the front desk. The resort will arrange for prompt repairs to ensure that the room and facilities remain in good working order. Unauthorized modifications or attempts to fix issues independently may result in charges for any damage caused. (রুম রক্ষণাবেক্ষণ: অতিথিরা রুমের আসবাবপত্র সরানো, বৈদ্যুতিক সিস্টেমে হস্তক্ষেপ করা বা রিসোর্টের premises-এর অন্যান্য ইনস্টলেশনের পরিবর্তন করা নিষিদ্ধ। কোনও সমস্যা বা ম্যালফাংশন ঘটলে, তা অবিলম্বে ফ্রন্ট ডেস্কে রিপোর্ট করতে হবে। রিসোর্ট দ্রুত মেরামতের ব্যবস্থা করবে যাতে রুম এবং সুবিধাগুলি সুস্থ থাকে। অনুমতি ছাড়া কোনো পরিবর্তন বা নিজে সমস্যা সমাধানের প্রচেষ্টা করলে ক্ষতির জন্য চার্জ নেওয়া হতে পারে।)

Medical Assistance:
In the event of illness or injury during your stay, the resort will assist in arranging medical aid or transport to the nearest hospital. This assistance includes coordinating with local medical facilities and emergency services if necessary. However, all associated costs, including medical treatment and transportation fees, will be the responsibility of the guest. The resort will make every effort to ensure that help is provided promptly, but it is advised that guests carry adequate travel insurance to cover any medical expenses incurred. ( মেডিকেল সহায়তা:আপনার অবস্থানকালে অসুস্থতা বা আঘাতের ঘটনা ঘটলে, রিসোর্ট চিকিৎসা সহায়তা প্রদান বা নিকটস্থ হাসপাতালে পরিবহনের ব্যবস্থা করতে সাহায্য করবে। এতে স্থানীয় মেডিকেল সুবিধা এবং জরুরি সেবার সাথে সমন্বয় করা অন্তর্ভুক্ত। তবে, সমস্ত খরচ, যেমন চিকিৎসার খরচ এবং পরিবহণের ফি, অতিথির দায়িত্ব হবে। রিসোর্ট যত দ্রুত সম্ভব সহায়তা প্রদান নিশ্চিত করার জন্য সর্বোচ্চ চেষ্টা করবে, তবে অতিথিদের পরামর্শ দেওয়া হচ্ছে যে তারা পর্যাপ্ত ট্রাভেল ইনসুরেন্স বহন করুন যাতে যেকোনো মেডিকেল খরচ কভার করা যায়।)

Room Care:
Upon departure, guests are required to take the following actions to ensure the room is left in good condition:

• Turn off all lights and water faucets.
• Switch off the air conditioning and any other electrical appliances.
• Ensure that all doors and windows are securely closed and locked.
• Make sure to leave the room in a tidy state, ready for the next guest.

These measures help conserve energy and maintain the safety and security of the room.

(রুম কেয়ার: Departure-এর সময়, অতিথিদের নিচের পদক্ষেপগুলো গ্রহণ করতে হবে যাতে রুম ভালো অবস্থায় থাকে: